How to book a Medi-Cal ride in Sacramento and Stockton
Plan phone numbers for Sacramento and San Joaquin counties, what to say, and what to do if a ride goes wrong.
Medi-Cal (California Medicaid) covers two kinds of rides to covered health services when you have no other way to get there:
- Non-Emergency Medical Transportation (NEMT) — wheelchair vans, litter/gurney vans or ambulance when your condition requires them. Your provider usually must complete a Physician Certification Statement (PCS).
- Non-Medical Transportation (NMT) — car, van, taxi, rideshare or transit when you can travel seated without medical equipment.
In California you book through your Medi-Cal managed care plan, not a single statewide broker. The Member Services number is on your plan card.
Sacramento County plans
| Health plan | Member Services |
|---|---|
| Anthem Blue Cross | 1-800-407-4627 |
| Health Net Community Solutions | 1-800-675-6110 |
| Kaiser Permanente | 1-855-839-7613 |
| Molina Healthcare of California | 1-888-665-4621 |
San Joaquin County plans (Stockton area)
| Health plan | Member Services |
|---|---|
| Health Net Community Solutions | 1-800-675-6110 |
| Health Plan of San Joaquin | 1-888-936-7526 |
| Kaiser Permanente | 1-855-839-7613 |
Not sure which plan you have, or still on Fee-for-Service? Call Medi-Cal Health Care Options at 1-800-430-4263 (TTY 1-800-430-7077), Monday–Friday 8 a.m. to 6 p.m.
What to have ready when you call
- Member ID number
- Appointment date, time, provider name, address and phone
- Pickup address
- Whether you need a wheelchair or gurney van, help to the vehicle, oxygen or a car seat
Plans often ask for 24–48 hours’ notice for routine rides; ask about standing bookings if you go to dialysis or other recurring visits.
If something goes wrong
Call your plan’s Member Services line first. For unresolved Medi-Cal managed care problems you can also contact the DHCS Ombudsman at 1-888-452-8609.
Sources: DHCS Medi-Cal Managed Care Health Plan Directory, DHCS Medi-Cal Transportation. Checked November 2026.
Sacramento providers that list Medi-Cal
Stockton providers that list Medi-Cal
Common questions
Who do I call to book a Medi-Cal ride in Sacramento or Stockton?
Call the Member Services number on your Medi-Cal managed care plan card. California has no single statewide ride broker; your plan arranges the ride.
What is the difference between NEMT and NMT?
NEMT is for riders who need a wheelchair van, gurney/litter van or ambulance because of their medical condition (usually with a PCS form). NMT is a regular car, van, taxi, rideshare or transit ride when you can travel seated.
What if I do not know my plan?
Call Medi-Cal Health Care Options at 1-800-430-4263 (TTY 1-800-430-7077).
Does Medi-Cal cover wheelchair and stretcher rides?
Yes, as NEMT when medically needed for a covered service. Tell the plan you use a wheelchair or stretcher when you book.