Questions to ask a medical transportation company before you book

Use this list on the phone with each company you’re considering. Print a copy for every call; filled-in sheets side by side make the choice easier.

Updated October 2026

Print this checklist

Company: ______________________   Phone: ______________   Date: ________

Safety and licensing

• Licensed where the state or county requires it, and carries commercial auto insurance for passengers
• Drivers are background-checked and their driving records are checked
• Drivers are trained in CPR and first aid
• Wheelchair vans have working ramps or lifts and four-point tie-downs
• Vehicles are cleaned between riders

The ride and the help

• Offers the ride type needed: walking, wheelchair, stretcher or bariatric
• Help level: door-through-door, door-to-door or curbside only
• A family member can ride along, and whether that costs extra
• Can carry oxygen, a walker or a power chair if needed

Scheduling and price

• How much notice they need, and whether same-day rides are possible
• A written quote with the base fee, per-mile rate and wait-time charges
• Cancellation window and fee if the doctor reschedules
• Whether they bill Medicaid, Medicare Advantage or private insurance directly

On SeniorMedRides, listings marked Verified show exactly which of these items we checked, and when.

Medical emergency? Call 911. This guide is general information, not medical, legal or insurance advice. Rules vary by plan; confirm with the rider’s plan.