How to book a Medicaid ride in Phoenix, Tampa, Orlando, Boise, Sacramento and Salt Lake City
Each state runs Medicaid rides its own way. Find your city below. If the rider is in a Medicaid health plan, the Member Services number on their card is always a safe place to start.
Updated October 2026
Phoenix, Arizona (AHCCCS)
- Call your AHCCCS health plan’s Member Services number, on the member ID card, when you have no other way to get there.
- In Maricopa and Pima counties, pharmacy trips longer than 15 miles usually need approval from your plan first, with some exceptions.
- If a ride problem isn’t solved by your plan, call the AHCCCS Clinical Resolution Unit: 602-364-4558 or 1-800-867-5308.
Tampa and Orlando, Florida (Florida Medicaid)
Florida Medicaid plans each use their own transportation company. Call the Member Services number on your card and ask for transportation, or use your plan’s ride line:
- Humana: Modivcare, 866-779-0565. Book at least 24 hours ahead.
- Sunshine Health: Alivi, 1-844-352-1485. Book routine rides at least 24 hours ahead.
- Other plans: the Member Services number on your card.
Boise, Idaho (Idaho Medicaid)
- Idaho Medicaid rides are booked through MTM: 1-877-503-1261, 24 hours a day.
- Call at least two business days before the appointment.
- If you or a family member drives, MTM can reimburse mileage at 30 cents a mile. Ask MTM how to submit the trip log.
Sacramento, California (Medi-Cal)
- Call your Medi-Cal plan’s Member Services number and ask for transportation.
- Car and rideshare rides: tell the plan you have no other way to get there.
- Wheelchair van or stretcher rides: your doctor has to prescribe them.
- Ask at least five business days before the appointment when you can.
Salt Lake City, Utah (Utah Medicaid)
- Traditional Medicaid members in the UTA service area may be able to get a UTA transit card for medical trips.
- Approved UTA Paratransit riders in Salt Lake and Davis counties can get Medicaid vouchers: call 1-800-662-9651.
- When a doctor says transit won’t work, door-to-door rides come through Modivcare: 1-855-563-4403. Book at least three business days ahead.
Plans change their transportation companies from time to time. If a number doesn’t work, call the Member Services number on the card.
Sources
Medical emergency? Call 911. This guide is general information, not medical, legal or insurance advice. Rules vary by plan; confirm with the rider’s plan.