Medical ride FAQ: booking, riding along, door-to-door and more

What information do I need when booking?

The pickup and destination addresses, the appointment time and how long it should last, how the rider gets around (cane, walker, wheelchair, power chair or stretcher), and anything special, such as oxygen or a companion riding along.

Can a family member ride along?

Most providers allow one family member or caregiver to ride along, often at no extra charge. Ask when you book so they save the seat.

How far ahead should I book?

24 to 72 hours is typical for private-pay rides. Medicaid rides often need more notice, from one to five business days depending on the state and plan. Many companies can do same-day rides for hospital discharges.

What’s the difference between curbside, door-to-door and door-through-door?

Curbside: the rider gets to the vehicle on their own. Door-to-door: the driver helps between the outside doors of the home and the clinic. Door-through-door: the driver helps the rider inside and hands them over to staff.

Do Medicare or Medicaid pay for rides?

Medicaid covers rides to covered medical care when there’s no other way to get there. Original Medicare doesn’t cover routine rides. Many Medicare Advantage plans include a limited number of rides; check with the plan.

What does a private-pay ride cost?

Usually a base fee plus a charge per mile. Walking rides often start around $25 to $65, wheelchair vans around $45 to $120, and stretcher rides from about $100 to more than $500, before mileage. Evenings, weekends and holidays cost more. Always get a written quote.

Will the company bill my insurance?

Some do and many don’t. Ask during your first call. If a Medicaid or Medicare Advantage benefit covers the ride, you usually have to book through the plan’s company.

There’s no wheelchair ride benefit. What now?

Call two or three wheelchair van companies in your city and compare written quotes. Also check your city page for free and low-cost ride programs; some include wheelchair vans.