How to book an AHCCCS (Medicaid) ride in Phoenix
Plan phone numbers, what to say, and what to do if a ride goes wrong.
AHCCCS (Arizona Medicaid) covers non-emergency medical transportation (NEMT) to covered health services when a member has no other way to get there. In Arizona there is no single statewide ride broker you call. You book through your AHCCCS health plan, and the plan arranges the transport company.
Step 1: Call your health plan's Member Services number
The number is on your insurance card. All six AHCCCS Complete Care plans serve Maricopa County:
| Health plan | Member Services |
|---|---|
| Arizona Complete Health – Complete Care Plan | 1-888-788-4408 |
| Banner–University Family Care | 1-800-582-8686 |
| Blue Cross Blue Shield of Arizona Health Choice | 1-800-322-8670 |
| Mercy Care | 1-800-624-3879 |
| Molina Healthcare | 1-800-424-5891 |
| UnitedHealthcare Community Plan | 1-800-348-4058 |
Fee-for-Service members (not in a plan, including many American Indian Health Program members): AHCCCS Division of Fee-for-Service Management, 602-417-7670 or 1-800-794-6862.
Step 2: Have these details ready
- Appointment date, time, provider address and phone
- Pickup address and any special pickup spot
- Wheelchair, stretcher, walker or other device; oxygen or IV
- Whether you need help getting to the vehicle, a call on arrival, or a car seat
If something goes wrong
Call your health plan's customer service line and say you want to file a complaint or grievance. If it is not resolved, call the AHCCCS Clinical Resolution Unit at 602-364-4558 or 1-800-867-5308. For help choosing a plan, call an AHCCCS Beneficiary Support Specialist at 602-417-7100.
Sources: AHCCCS Health Plans, AHCCCS NEMT fact sheet, AHCCCS Contacts. Checked November 2026.
Phoenix providers that list Medicaid
-
The Medical Ride
Info from company website, October 2026- Wheelchair
- Stretcher
- Ambulatory
Serves Phoenix Metro
Payment Private pay; call re insurance/AHCCCS
-
ACMA Medical Transport
Details not yet confirmed- Wheelchair
- Ambulatory
Serves Phoenix Metro
Payment AHCCCS; private pay
Common questions
Who do I call to book an AHCCCS ride in Phoenix?
Call the Member Services number on your AHCCCS health plan card. Arizona has no single statewide ride broker; your plan arranges the ride.
What if I am AHCCCS Fee-for-Service?
Call the AHCCCS Division of Fee-for-Service Management at 602-417-7670 or toll-free 1-800-794-6862.
Does AHCCCS cover wheelchair and stretcher rides?
Tell the plan you use a wheelchair or stretcher when you book; the plan sends a suitable vehicle for covered services.
What if my ride is late or does not show?
Call your health plan customer service line. To escalate, call the AHCCCS Clinical Resolution Unit at 602-364-4558 or 1-800-867-5308.